Resources

General FAQs

STONELUX™ predominantly operates within a Business-to-Business (B2B) sales framework, catering to specific geographic regions through local distributors or chosen business partners. While our primary focus is on serving businesses, residential customers are welcome to inquire about our products and services. Requests for quotes from residential customers will be evaluated based on their location.

To access pricing and begin the ordering process, you must hold an approved business account. Reach out to us for more information on how to get started.

To access pricing and begin the ordering process, you must hold an approved business account. To review the application you can visit Sign Up page. 

Customers have ability to view real-time inventory levels on our website. Items that are in stock can be ready for pickup either the same day or the next day, depending on the order’s complexity. For information on delivery schedules and lead times, please contact us.

Certainly. We provide complimentary samples for all our products. To request samples please use our Sample Request Form.

Given the nature of our products, we typically examine orders to ensure all items in an order are from matching lots. Order updates are generally sent via email, although direct discussions may occur to ensure optimal service.

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